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Restoring An Approver

If you have changed your mobile phone, reinstalled the Authorization App or the phone got lost, you can easily restore (re-register) the Approver on your new device.

If Backup Password is known​

  1. Your Approver Manager should be informed of your loss.
  2. The Approver Manager will issue a new oneTimeCode, please follow this guide: Rest-API restore from backup
  3. On a new phone, download and install the Securosys Authorization App. See Installation for more information.
  4. Register again with the new oneTimeCode & yourbackupPassword received from your Approver Manager.

please read Restore Approver, useful when the Approver still knows their backup password.

If Backup Password is unknown (forgot password)​

  1. Your Approver Manager should be informed of your loss.
  2. The Approver Manager will issue a new oneTimeCode and a new backupPassword, please follow this guide: Rest-API forgot password
  3. Register again with the new oneTimeCode & the new backupPassword received from your Approver Manager.